Are gratuities (tip) included in the price?
No. On most Cool Key West tours and activities with guides, mates, captains, and assistance, tips are not included. Our general recommendation is 18-20% when you enjoy a quality service experience.
Are my credit card details safe?
Your info’s safe with Cool Key West. We take data protection very seriously and have a 100% secure checkout for all transactions.
1) We use SSL to encrypt all data on the website and use a tokenized processing system from Stripe.
2) Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1.
3) Our servers are monitored 24/7 for malicious activity and unauthorized access attempts.
Are there beaches in Key West?
There are several beaches in Key West, with the most popular being located at Fort Zachary Taylor State Park. Key West is a great watersports destination, so bring a bathing suit and sunscreen, if you plan to get wet.
Can I book an activity and leave it open dated?
The majority of travel services provided by Cool Key West must have a pre-booked date designated in order for the activity to cater for passengers. Exceptions to this are attraction passes, hop on/hop off buses and trolley tours.
Can I book this activity when I get there?
Cool Key West activities can only be booked online. It is recommended you pre-book your travel service to avoid disappointment as many of our tours and products are popular and can be sold out early. Therefore, visitors are encouraged to pre-book to ensure a satisfying, worry-free vacation.
Can I bring luggage on the bus?
Yes, you may bring one piece of luggage and one carry on bag, per person.
Can I go to Key West for more than one day?
Yes, for a multi-day vacation, book the Key West Overnight Trip. We’ll take you down for as long as you like and bring you back to Miami when you’re ready.
Do I need to print my ticket?
No, a printed receipt is not necessary to board the bus. The driver will have your last name on the manifest and be expecting you.
Do we stop on the way to Key West?
It depends. If passengers wish to take a break, we will stop at the McDonalds in Tavernier at approximately 9:00 AM. There is also a convince store and a grocery store in the same vicinity.
Do you offer Wi-Fi on the drive to Key West?
Yes, we are pleased to offer free onboard WiFi. Due to the nature of the technology, we are not responsible for interruptions of service that are beyond our control.
How do people dress in Key West?
Key West is super casual. A sundress for ladies and khaki shorts for the gets is as dressed up as anyone usually gets.
How long does it take to drive to Key West?
The road trip takes about 4 hours. Driving the Overseas Highway is a one-of-a-kind experience. You will see some of the most spectacular scenery in the State. You will literally be driving right over the ocean and across a thin chain of islands and bridges, including the famous 7-Mile Bridge. These bridges connect 34 islands that make up the Florida Keys.
How much free time do we have in Key West?
You’ll have approximately 6 hours to explore Key West at your leisure.
I am unable to locate the check-in. What should I do?
If you arrive for your activity start point and you are unable to locate the check-in location, we first recommend calling the local contact phone number found on your confirmation email. If you are unable to reach the local contact, we will be more than happy to help you out.
Is there a driver and guide on board for the to and from journeys?
Yes, there is a driver/guide on board for the journeys to and from Key West.
What are some good items to bring on the drive to Key West?
Here are some good things to bring to keep you comfortable on the trip: a smartphone, tablet computer, MP3 player, books, magazines, camera, snacks, sleeping shades, and a travel pillow.
What do I need to show at check-in?
Cool Key West activities accept both printed and electronic vouchers (e-vouchers). You can either print the voucher and present a paper copy on the day of travel. Or, if you travel with a mobile device, simply show your Photo ID and present your voucher on your Smartphone or tablet on the day of travel.
What is the weather cancellation policy?
If the Miami to Key West Day Trip with Glass Bottom Boat Cruise must be canceled due to bad weather, and you cannot go on another day, you will be issued a full refund by Cool Key West.
What is there to see in Key West?
You’ll have approximately 6 hours to explore Key West. Famous for its history, this tropical island is home to famous landmarks such as the Southernmost Point in the United States, Mel Fisher’s Treasure Hunting Museum, Ernest Hemingway’s House with the 6-toed cats, Fort Zachary Taylor, and a spooky above ground cemetery just to name a few. There’s also fun water activities, like snorkeling, a glass bottom boat ride, jet ski tours, and parasailing.
When do I need to arrive for check-in?
Unless otherwise noted, please arrive for check-in 30 minutes before your Miami to Key West Day Trip with Glass Bottom Boat Cruise begins. The exact start time may be based on your chosen options and will be noted on the confirmation you receive after booking.
Where can I park my car?
Detailed parking instructions for Miami to Key West Day Trip with Glass Bottom Boat Cruise will be included in your confirmation email.
Where is the meeting point for this activity?
Detailed check-in instructions – including meeting point address, Google map, and parking information – for Miami to Key West Day Trip with Glass Bottom Boat Cruise will be included in your final confirmation email from Cool Key West. Please be sure to double and triple check your email address is correct at checkout so this important email makes it way to you!
Will I get seasick on Miami to Key West Day Trip with Glass Bottom Boat Cruise?
If you have any doubts about becoming seasick on the water, we recommend taking a Dramamine® Motion Sickness Relief tablet the night before your trip. Some people recommend taking it the night before your cruise and then again that morning so you will not feel so drowsy.
Will you pick me up from my hotel?
Yes. Free pick-up is available from all hotels in South Beach, Miami Beach, and Downtown Miami.
Will you take me back to my hotel after the tour?
Yes, after the tour, we will return you back to the hotel that we picked you up from. Cool Key West offers complimentary drop-off service to all hotels in Miami Beach and Downtown Miami.
