Are gratuities (tip) included in the price?
No. On most Cool Key West tours and activities with guides, mates, captains, and assistance, tips are not included. Our general recommendation is 18-20% when you enjoy a quality service experience.
Are my credit card details safe?
Your info’s safe with Cool Key West. We take data protection very seriously and have a 100% secure checkout for all transactions.
1) We use SSL to encrypt all data on the website and use a tokenized processing system from Stripe.
2) Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1.
3) Our servers are monitored 24/7 for malicious activity and unauthorized access attempts.
Can I book an activity and leave it open dated?
The majority of travel services provided by Cool Key West must have a pre-booked date designated in order for the activity to cater for passengers. Exceptions to this are attraction passes, hop on/hop off buses and trolley tours.
Can I book this activity when I get there?
Cool Key West activities can only be booked online. It is recommended you pre-book your travel service to avoid disappointment as many of our tours and products are popular and can be sold out early. Therefore, visitors are encouraged to pre-book to ensure a satisfying, worry-free vacation.
Do I need to buy a fishing license?
No you do not. We have the required Florida Wildlife Commission charter licenses that cover all anglers fishing on our boats.
Do you provide a shuttle to the Key West Split Fishing Charter?
Currently, Cool Key West does not provide transportation to the Key West Split Fishing Charter.
How long are your charters?
1/2 Day Trips = 4 Hours
3/4 Day Trips = 6 Hours
Full Day Trips = 8 Hours
I am unable to locate the check-in. What should I do?
If you arrive for your activity start point and you are unable to locate the check-in location, we first recommend calling the local contact phone number found on your confirmation email. If you are unable to reach the local contact, we will be more than happy to help you out.
Is bait provided?
Yes. Whatever the fishing calls for: live bait, frozen bait, cut bait, or chum, our Charter Captains will have plentiful supplies on hand. The same thing goes for artificial bait such as lures, flies, or plugs.
What are we going to be fishing for on a deep sea charter in Key West?
January — Kingfish, Mackerel, Shark, Some Sailfish, Bonito, Snapper, Tuna
February — Kingfish, Mackerel, Shark, Tuna, Bonito, Snapper, Grouper
March — Kingfish, Mackerel, Shark, Tarpon, Spring Run of Sailfish Begins, Bonito, Cobia, Snapper
April — Sailfish, Cobia, Shark, Tarpon, Bonito, Tuna, Spring Run of Dolphin (Mahi-Mahi) Begins, Snapper
May — Some Sailfish, Large Dolphin, Cobia, Shark, Tarpon, Snapper
June — Some Marlin, Some Sailfish, Tarpon, Dolpin, Small Wahoo, Snapper, Some Marlin, Dolphin, Snapper, Bonito, Tarpon
July — Some Marlin, Dolphin, Snapper, Bonito, Tarpon
August — Dolphin, Snapper, Tarpon, Bonito, Shark
September — Fall Run of Sailfish Begins, Tuna, Snapper, Shark
November — Sailfish, Tuna, Shark, Mackerel, Snapper, Wahoo
December — Sailfish, Tuna, Wahoo, Mackerel, Kingfish
What can I do with the fish after I catch it?
A majority of the local restaurants will cook your fish for you. Prices vary. Ask your crew what they recommend. You can also ship your frozen fish to any US address. Supplies are available at all major grocery stores and shipping through FedEx, UPS or USPS.
What do I need to show at check-in?
Cool Key West activities accept both printed and electronic vouchers (e-vouchers). You can either print the voucher and present a paper copy on the day of travel. Or, if you travel with a mobile device, simply show your Photo ID and present your voucher on your Smartphone or tablet on the day of travel.
What fishing experience level is necessary?
Our Key West Split Fishing Charter Guides and Captains can provide fun fishing for every angler from first-timer to expert. Whether you are a veteran sport fisherman looking to fine-tune your game to Key West waters or a beginner just learning how to use a rod and reel, the professional fishing guides of Cool Key West are ready with friendly, patient advice and support.
What is the weather cancellation policy?
If the Key West Split Fishing Charter must be canceled due to bad weather, and you cannot go on another day, you will be issued a full refund by Cool Key West.
What kind of clothing should I bring?
For protection from the hot sun, it is always best to cover yourself as much as possible. Caps or sun hats, bandanas, sunglasses, and of course sunscreen are all necessities. In the winter, it can be quite cool and breezy offshore, so a lightweight jacket may be useful. For winter season early morning trips, a pair of light gloves can also add comfort. Bring a small day pack or duffel bag for your extra clothing, cameras, binoculars, and other necessities.
What kind of shoes should I wear?
Any footwear with closed-toes and non-marking soles will be fine.
When do I need to arrive for check-in?
Unless otherwise noted, please arrive for check-in 30 minutes before your Key West Split Fishing Charter begins. The exact start time may be based on your chosen options and will be noted on the confirmation you receive after booking.
Where can I park my car?
Detailed parking instructions for Key West Split Fishing Charter will be included in your confirmation email.
Where is the meeting point for this activity?
Detailed check-in instructions – including meeting point address, Google map, and parking information – for Key West Split Fishing Charter will be included in your final confirmation email from Cool Key West. Please be sure to double and triple check your email address is correct at checkout so this important email makes it way to you!
Will I get seasick on Key West Split Fishing Charter?
If you have any doubts about becoming seasick on the water, we recommend taking a Dramamine® Motion Sickness Relief tablet the night before your trip. Some people recommend taking it the night before your cruise and then again that morning so you will not feel so drowsy.
