Likely To Sell Out
Spaces are extremely limited this time of year so book early to ensure the date you want.
Voucher Confirmation Info
This tour accepts both printed and electronic vouchers (e-vouchers). You can either print the voucher and present a paper copy on the day of travel. Or, if you travel with a mobile device, simply show your Photo ID and present your voucher on your Smartphone or tablet on the day of travel.
Local Operator Information
Complete operator information, including local telephone number, will be included on your Confirmation Voucher.
Are gratuities (tip) included in the price?
No. On most Cool Key West tours and activities with guides, mates, captains, and assistance, tips are not included. Our general recommendation is 18-20% when you enjoy a quality service experience.
Are my credit card details safe?
Your information is safe with Cool Key West. We take data protection very seriously and have a 100% secure checkout for all transactions.
1) We use SSL to encrypt all data on the website and use a tokenized processing system from Stripe.
2) Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1.
3) Our servers are monitored 24/7 for malicious activity and unauthorized access attempts.
Can I book an activity and leave it open dated?
The majority of travel services provided by Cool Key West must have a pre-booked date designated in order for the activity to cater for passengers. Exceptions to this are attraction passes, hop on/hop off buses and trolley tours.
Can I book this activity when I get there?
Cool Key West activities can only be booked online. It is recommended you pre-book your travel service to avoid disappointment as many of our tours and products are popular and can be sold out early. Therefore, visitors are encouraged to pre-book to ensure a satisfying, worry-free vacation.
Do you offer pick up at one location and drop off at another?
Yes, you may request for a shuttle drop off on a different location within Key West.
Do you provide a pickup service from the airport?
Yes, Cool Key West is happy to offer complementary customer pick-up from anywhere in Key West, including the airport. Your Key West 2 Seater Deluxe Scooter Rental confirmation will contain a local phone number to coordinate your pickup.
Do you provide a pickup service from the Cruise Ship port?
Yes, Cool Key West is happy to offer complementary customer pick-up from anywhere in Key West, including the cruise ship port. Your Key West 2 Seater Deluxe Scooter Rental confirmation will contain a local phone number to coordinate your pickup.
Do you provide a pickup service from the Ferry?
Yes, Cool Key West is happy to offer complementary customer pick-up from anywhere in Key West, including the Key West Express ferry port. Your Key West 2 Seater Deluxe Scooter Rental confirmation will contain a local phone number to coordinate your pickup.
How old should you be to drive a Scooter?
Much like a regular car or truck, the driver must be 18 years or older and have a valid drivers license. Any passengers should be tall enough to reach the foot pedals (usually 8 or 9 years old).
I am unable to locate the check-in. What should I do?
If you arrive for your activity start point and you are unable to locate the check-in location, we first recommend calling the local contact phone number found on your confirmation email. If you are unable to reach the local contact, we will be more than happy to help you out.
What do I need to show at check-in?
Most Cool Key West activities accept both printed and electronic vouchers (e-vouchers). You can either print the voucher and present a paper copy on the day of travel. Or, if you travel with a mobile device, simply show your Photo ID and present your voucher on your Smartphone or tablet on the day of travel. However some outliers do exist, so be sure to read your confirmation voucher fully.
What is the weather cancellation policy?
If the Key West 2 Seater Deluxe Scooter Rental must be canceled due to bad weather, and you cannot go on another day, you will be issued a full refund by Cool Key West.
When do I need to arrive for check-in?
Unless otherwise noted, please arrive for check-in 30 minutes before your Key West 2 Seater Deluxe Scooter Rental begins. The exact start time may be based on your chosen options and will be noted on the confirmation you receive after booking.
Where can I park my car?
If required, parking instructions for the Key West 2 Seater Deluxe Scooter Rental will be included in your confirmation email.
Where is the meeting point for this activity?
Detailed check-in instructions – including meeting point address, Google map, and parking information – for Key West 2 Seater Deluxe Scooter Rental will be included in your final confirmation email from Cool Key West. Please be sure to double and triple check your email address is correct at checkout so this important email makes it way to you!
